I want an frictionless way to schedule a hair appointment online. My barbershop’s current website isn’t cutting it. — I only occasionally interact with Roosters’ website; Usually just to check a service price, view hours, and to see when my favorite stylist is working. I rarely book an appointment online because it requires me to create a new account for their enterprise salon management platform. It takes far too…

The IRS, along with their partner, The Mortgage Bankers Association began an awesome crowd-sourcing challenge in April. It was a fantastic opportunity for the public to propose innovative solutions for a reimagined “taxpayer experience of the future.” …

It’s tax season. Which means for three months, IRS.gov is the most visited government website. According to analytics.usa.gov, there were over 90 million page visits over the last 30 days. …

In the past few years, 18F and The U.S. Digital Service released the U.S. Digital Services Playbook. I put it to the test, specifically the web design standards, and in the process found out a great deal about the current state of our government’s digital presence. We the developers, product designers, visual designers, etc. who choose to work in government are often stereotyped. What competent, skilled individual would choose such a bureaucratic deluge of a career? I only need to bring up the horrific launch of “Healthcare.gov” for most people to get the idea. From the…